Shipping & Returns
Shipping Policy
Processing Time: Orders are processed within 1-2 business days. Orders placed on weekends or holidays will be processed the next business day.
Shipping Methods & Times:
- Standard Shipping (5-7 business days): Free on orders over $50
- Express Shipping (2-3 business days): $9.99
- Overnight Shipping (1 business day): $19.99
International Shipping: We ship to select countries. International shipping times vary by destination (typically 7-21 business days). Customs fees and import duties are the responsibility of the customer.
Order Tracking: You'll receive a tracking number via email once your order ships. Track your package anytime through the carrier's website.
Returns & Exchanges
30-Day Return Policy: We accept returns within 30 days of delivery for a full refund or exchange. Items must be unused, in original packaging, and in resalable condition.
How to Return:
- Contact us at support@maxitechhq.com with your order number
- We'll provide a return shipping label
- Pack the item securely in its original packaging
- Ship it back using the provided label
Refund Processing: Refunds are processed within 5-7 business days after we receive your return. The refund will be issued to your original payment method.
Exchanges: If you'd like to exchange an item for a different product, please return the original item and place a new order.
Damaged or Defective Items: If you receive a damaged or defective product, contact us immediately at support@maxitechhq.com with photos. We'll arrange a replacement or full refund at no cost to you.
Non-Returnable Items: For hygiene reasons, earbuds and headphones cannot be returned once opened unless defective.
Questions? Contact us at support@maxitechhq.com