Frequently Asked Questions

Ordering & Payment

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express, Discover), PayPal, Apple Pay, Google Pay, and Shop Pay.

Is it safe to order from your website?

Yes! Our checkout is secured with SSL encryption and we never store your payment information. All transactions are processed through Shopify's secure payment gateway.

Can I cancel or modify my order?

Orders can be cancelled or modified within 1 hour of placement. After that, they're already being processed. Contact us immediately at support@maxitechhq.com if you need to make changes.

Shipping & Delivery

How long does shipping take?

Standard shipping takes 5-7 business days, Express takes 2-3 business days, and Overnight takes 1 business day. International orders typically arrive in 7-21 business days depending on destination.

Do you offer free shipping?

Yes! We offer free standard shipping on all orders over $50 within the United States.

Do you ship internationally?

Yes, we ship to select countries worldwide. Shipping costs and delivery times vary by destination. International customers are responsible for any customs fees or import duties.

How can I track my order?

You'll receive a tracking number via email once your order ships. Use this number to track your package on the carrier's website.

Returns & Exchanges

What is your return policy?

We offer a 30-day return policy. Items must be unused, in original packaging, and in resalable condition. Contact support@maxitechhq.com to initiate a return.

Who pays for return shipping?

We provide a prepaid return label for your convenience. However, the return shipping cost will be deducted from your refund unless the item is defective or we made an error.

How long does it take to get my refund?

Refunds are processed within 5-7 business days after we receive your return. The refund will appear in your original payment method.

Can I exchange an item?

We don't offer direct exchanges. Please return the original item for a refund and place a new order for the item you'd like instead.

Products & Warranty

Are your products authentic?

Yes! We only sell authentic, brand-new products from authorized distributors and manufacturers.

Do products come with a warranty?

Most products come with a manufacturer's warranty. Warranty details vary by product and brand. Check the product description or contact us for specific warranty information.